TA Housing Officer
Connect2Luton are excited to recruit a TA Housing Officer behalf of Luton Borough Council.
Main purpose of position:
Responsible for the delivery of an effective and highly efficient tenancy management service. This will include tenancy management and tenancy support working across Temporary Accommodation sites.
You will be responsible to:
·Responsible for the tenancy management of a patch of Council owned properties ensuring that all standards and performance targets are met. Respond to telephone, written and face to face enquiries across a full range of tenancy management activities. Operate in an efficient and customer focused manner. ·Undertake visits, inspections, tenancy audits, maintaining accurate and timely records and ensuring that tenancy conditions are kept to at all times. Ensure that properties are brought up to standard where issues are identified on audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. ·Take all appropriate action to enforce the conditions of tenancy including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. ·Carry out tenancy support for high-risk cases, such as hoarders, mental health, drugs and alcohol, and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. ·Deliver tenancy sustainability through the provision of appropriate support to tenants and leaseholders. Liaise with internal teams and services to ensure appropriate advice and timely visits are provided. Attend regular case conference and provide briefings/reports when needed. ·Ensure that tenancy notice and terminations are managed efficiently with a view to minimise rent loss. Complete tenancy viewings and sign-ups. Link into Tenant Participation, Concierge and Inspection and other housing services as required.
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Skills and Experience:
- In-depth experience of administrative systems and processes and undertaking administrative work within a tenancy management or similar environment
- Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships
- Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit
- Able to deal with financial and resource calculations and critically analyse performance information and data
- Able to motivate and develop people
- Able to work with self and others to meet deadlines and targets, work on own initiative, priorities and organise demanding workloads
- In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations
- Member of the Chartered Institute of Housing, or equivalent qualification or equivalent experience
- Able to as attend meetings and undertake work outside of normal office hours, including weekends and able to respond to emergencies outside normal office hours
- Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas
About Us
Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.
Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
