Digital Services Business Analyst

Connect2Luton are excited to recruit a Digital Services Business Analyst on behalf of Luton Borough Council.

Main purpose of position:

As a Business Analyst you'll work alongside our product team (including user researchers, content designers, a service designer and project and product managers) to manage the business analysis processes for new digital products, including processes mapping, defining user and business needs and business requirements for Luton's internally and externally facing digital services, build using a low code platform. You'll work closely with teams and senior stakeholders across the organisation to understand needs, designing and running workshops, interviews and other analysis activities, supporting the design of new services and processes that ensure users can complete their goals and that our digital services support the delivery of Luton 2040. This will include working with service lines to help them understand their services, products and data, map current and future scenarios, and articulate their transformation objectives as well as synthesis of information and evidence into user stories and backlog items, helping and challenging services prioritise development and improvements.

You will be responsible to:

• Engage with stakeholders at all tiers of the Council to understand their business processes and document their needs and requirements, using workshops, one to one meetings and a variety of other engagement formats.
• Engage with service areas across the organisation to help them understand agile ways of working as well as the business analyst's skill set, and to help them articulate the possibilities in their area for digital transformation.
• Challenge services in a constructive and engaging manner to streamline and standardise processes wherever possible.

• Using the most appropriate techniques and tools and working with colleagues e.g. developers, user researchers as well as product owners, break down user needs and requirements, prioritise them, estimate work effort, research possible solutions options.
• Visualise service journeys in a variety of tools; map current and future processes, to quantify steps and pain points, and prioritise development as well as agree product scope.
• Lead investigations into service gaps and friction and make recommendations for service improvement.
• Use synthesis and analysis methods to develop actionable insights, spot opportunities for service improvement and product development.
• Use data to ensure services are accessible, intuitive and simple. Build and execute research and data gathering plans to help understand user need, including digital inclusion.
• Measure the impact of our products, services and proposed changes throughout the design and delivery processes.
• Conduct demand and financial analysis to quantify the potential impact and changes and help prioritising effort and investment.

Skills and Experience:

• Successful track record of working in a multidisciplinary team to deliver digital products using agile methodology
• Knowledge and experience of carrying out business analysis in a technical and digital environment
• Experience of working as a business analyst in teams building products and platforms
• Ability to work in agile ways, identifying problems to solve and building evidence to drive product decisions
• Ability to build and execute a backlog, translating user need into user stories
• Ability to visualise service journeys; map current and future processes, to quantify steps and pain points
• Ability to lead investigations into service gaps and friction, and make recommendations for service improvement
• Ability to gather, distil, and simplify for an audience large amounts of data, judging what is and isn't important, including writing reports that quickly help someone understand the problem to be solved
• An absolute commitment to meet user need in the best, most efficient way
• Understanding of user-centred design and service design
• Understanding of agile ways of working and software development practices

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.