Administrative Support Officer

Connect2Luton are excited to recruit an Administrative Support Officer on behalf of Luton Borough Council.

Purpose of post:

To provide a comprehensive and administrative support service for managers and staff across ASC.

Administrative support officers in ASC are committed to the achievement of departmental service objectives and priorities. They provide support to all staff within ASC, co-ordinating specific tasks and activities across the service as well as the co-ordination of systems and process to ensure ASC services can be delivered efficiently and effectively.

Key Responsibilities:

• Provide business and administrative support to ASC, including managers and staff, to ensure the effective performance and delivery of service priorities.
• Provide administrative support to ASC managers and staff including dealing with enquiries, telephone calls, reception duties, contacts with service users and other LBC departments, taking a proactive, customer focus approach to achieving good outcomes for service users and their carers.
• Process invoices, ordering and other budgetary tasks for authorization to maintain the financial operations of the service including banking payroll and maintaining appropriate financial records. Liaise with other LBC departments to ensure timely and efficient financial administrative processes.
• Under the direction of managers, maintain and collate management information to monitor and meet team and service quality and performance standards.
• Assist managers in analyzing and interrogating performance reporting and exception reports. Assist with audits of ASC work for managers.
• Assist ASC staff in arranging meetings and co-ordinating arrangements for attendance. To attend meetings where required, taking minutes at these meetings and distributing them as directed. Prepare and finalize all relevant paperwork requirements for meetings.
• Assist and support managers in the recruitment of staff by co-ordinating interview arrangements and following up administrative HR processes that may be required.
• Undertake any other work commensurate with L4 grade that supports the functioning and development of ASC and the People Directorate e.g. specific projects, pieces of priority working or service reviews.

About You:

• Demonstrate experience of providing administrative support and competence in the use of IT systems, Word and Excel spreadsheet packages, administrative procedures, including experience of collating data to monitor performance and quality
• Demonstrate experience of financial administration and use of computer based financial recording systems
• Demonstrate a good standard of written and oral communication skills. This post will involve liaison with team managers, fieldwork staff, colleagues in the department, and members of the public and external agencies
• Ability to work flexibly to service demands and cope with conflicting pressures
• Time management skills with an ability to work on your own initiative to meet given deadlines
• Able to communicate with a wide range of people in a professional courteous and sensitive manner, maintaining confidentially where necessary
• Able to self-organize and prioritize workload for completion within given time scales
• Able to work flexibly and as an effective team member to contribute to ASC services
• RSA 2 or WP Level 2 or equivalent experience
• It/MIS Systems, WP and spreadsheet packages, administrative procedures, including using database
• Able to work from various locations throughout the Borough as required
• Able to work occasional additional hours, in agreement with a line manager, to meet service needs

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.